Messaging

Why messaging apps are so popular

Messaging apps have been here for decades. The IRC protocol has been invented in 1988, so even before the WorldWide Web (1989/1990). 10 years after, at the end of the 90’s, a first wave of messaging apps like ICQ, AIM or Yahoo Messenger were already massively popular, yet still a bit complicated to use for […]

Messaging

Why messaging apps are so popular

Messaging apps have been here for decades. The IRC protocol has been invented in 1988, so even before the WorldWide Web (1989/1990). 10 years after, at the end of the 90’s, a first wave of messaging apps like ICQ, AIM or Yahoo Messenger were already massively popular, yet still a bit complicated to use for […]

Customer Surveys

Customer surveys are broken. Here’s why.

Every company is the world has to ask questions to its customers. It’s necessary, at every step of the customer journey. At the very beginning, talking to your customers to understand their needs and problems is at the heart of every market study. Once your product is conceived, asking questions to test your concept is […]

Blog, Français, Podcast

🇫🇷 Clavardage #10 – Comment la conversation peut améliorer la relation patient/médecin avec Olivier Thuillart de BotDesign

🎙 Clavardage est disponible sur Apple Podcast, Google Podcast et Spotify ! 🎙 A l’heure où les hôpitaux sont sous tension, un phénomène s’étant accéléré depuis la crise du Covid, il devient clé de pouvoir trouver des solutions facilitant la tâche des médecins tout en permettant aux patients de disposer d’un service de qualité, notamment […]

Grow Your Email List

How to grow your email list without using annoying popups

Raise your hand if you like popups! … That’s what I thought: no one likes popups. Especially in a world that became mobile first, popups are annoyingly interruptive and are basically crushing your visitors experience, especially if we add consent management panels and other blocks that interfere with your content. But since popups are a […]

Product Feedback

How to collect product feedback from your users with Screeb

At Screeb, we are a SaaS company and our team founded or worked at various other SaaS companies in the past. So believe me: we know how important it is to talk regularly to our users to build the best product as possible. We also know that it’s sometimes hard to do it without crushing […]

Net Promoter Score NPS

Net Promoter Score: understanding and measuring your NPS with Screeb

Think about the last important purchases you made: a TV, a car, you last vacations… I bet that for most of them, you took advice from your friends or family. And that if someone recommended a product to you, your level of confidence in that recommendation was pretty high. Actually, we know that advice from […]

Customer Effort Score CES

Customer Effort Score: understanding and measuring your CES with Screeb

What is the most important thing in your life? I mean: really important. For most people, the answer to this question is pretty straightforward: health. And, if you have children, your children’s health. What’s more important than being well and knowing that our children are well also? But, even if health is the most important […]

Blog, Français, Podcast

🇫🇷 Clavardage #9 – comment les écoles ont utilisé la conversation pour continuer à enseigner pendant le confinement, avec Lucie Baudouin de Digital Campus

🎙 Clavardage est disponible sur Apple Podcast, Google Podcast et Spotify ! 🎙 Les écoles ont été parmi les premières organisation frappées par le confinement, avec l’interdiction de donner des cours plusieurs jours avant que l’on soit tous invités à rester chez nous. Alors, comment continuer à enseigner à distance ? Comment s’assurer que ses […]

Blog, Français, Podcast

🇫🇷 Clavardage #8 – Un chatbot pour informer pendant la crise du Covid, avec Julien Laurent de TF1

🎙 Clavardage est disponible sur Apple Podcast, Google Podcast et Spotify ! 🎙 La crise du Covid-19 a évidement suscité beaucoup de questions et d’inquiétudes chez les Françaises et les Français. Dans cette période, les grandes marques de média ont eu un rôle particulier à jouer, pour informer, vérifier, diffuser la bonne info et, même, […]

Blog, Français, Podcast

🇫🇷 Clavardage #7 – Les 3 piliers de l’expérience client conversationnelle, avec Stan Massueras d’Intercom

🎙 Clavardage est disponible sur Apple Podcast, Google Podcast et Spotify ! 🎙 Intercom est l’un des acteurs majeurs de l’industrie conversationnelle. Petite startup dublinoise il y a 10 ans, l’entreprise est aujourd’hui l’un des leaders mondiaux du secteur et équipe des centaines de milliers d’entreprises. Avec Stan Massueras, son Senior Director Sales & Partnerships, […]

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