Screeb VS Pendo
The Reasons Why Companies Choose Screeb over Pendo
You're looking for an alternative to Pendo Sentiment? We've got you covered.
The Respondent Experience
Pendo is mostly an analytics solution, but they also have a small survey feature called Pendo Sentiment.
Compared to it, Screeb radically changes the way you can collect user feedback directly in your app.
We invest a lot in the respondent experience and our surveys are rich and engaging. On average, our users have a 60% response rate, enabling them to have more confidence in their data and to take better decisions for their product.
Build better surveys with logic jumps
Adapt the content of your survey based on the answers you collect. With our logic jumps inspired from chatbot builders, you can choose which questions you want to display next, according to the answer your user just gave.
This way, you are sure to ask relevant questions and to get the best answers.
Connect Screeb to your stack
Surveys answers can't stay in a silo. You need to share them in your team and with other teams to act on them and improve your customer's experience.
With Screeb, connect every step of your surveys to the right tool in your organization in a click!
Get actionnable feedback without ruining user experience
Our Customer Feedback Loop Solution helps Product, UX Research, Customer
Success and Marketing teams to truly understand who their users are, what they
need and how they can offer them better experiences.
Still not convinced?
Hundreds of companies offer survey software today, and we are sure that you've already tested a lot of them.
So we thought it would be easier for you if we'd just be real with you and share some of the top objections we hear about Screeb:
I'm already using a survey software
Survey software have two major flaws. First, most of your customers don't want to fill them. Actually, in average, only 12% of your target will answer your questions. It means that you miss TONS of valuable insights from them that would help you increase your retention.
Then, since the survey experience is broken, the data you collect is biased. Most of the time, you'll only get answers from really happy or really angry customers. What about all the others?
At Screeb, we spent a lot of time focusing on the respondent experience. It must be appealing to give you answers.
And it works: in average, our response rate is above 60% when the norm in the industry is around 12%. So even if you are already using another software, you should change to improve the quantity and the quality of insights you'll collect.
I'm not sure that I want to share surveys in-app
As CEB (a leading consulting firm in the customer experience industry) demonstrated back in 2010, your customers loyalty (= their willingness to repurchase products from you, or to continue using your solution) is massively impacted by the level of effort they have to put into their relationship with you.
So the more you'll simplify the way you ask questions, the more it will be in their journey, without interrupting them, the more and better insights you'll get.
I'm not sure I'll be able to justify the cost of your solution
If a great part of companies budget is focused on acquiring new customers, we also know that retaining them is key. And with Screeb, you'll have a great solution for that.
By being able to ask questions, collect product feedbacks, measure NPS, Satisfaction or Customer Effort Score and by pushing those insights in your stack, you'll react sooner, detect more opportunities and strengthen your relationship with your customers. And that's a real return on investment.
We're going to re-design our app so we'll wait
If you planned a re-design of your app, now is the best moment to deploy Screeb! You'll be able to collect invaluable insights that will help you re-design it, better understand why your customers are using it and detect opportunities of improvement.
So don't wait!
We're already using live chat (like Intercom)
That's great! Our cofounders worked at the leading European live chat company before founding Screeb, so we are pretty familiar with those. But we don't work against live chat software, we work with them!
For example, if you detect that your customer is unhappy in a Screeb survey, you can handle its case in Intercom!
Also, you can use our targeting engine to decide to which customers you want to push a survey, or to push live chat.
Ready to get started
Sign Up to Screeb today and start collecting actionnable feedback from your users!