Stop using online forms to ask questions and start improving your retention with conversational surveys.
Our goal: to transform insights into actions.
The way companies ask questions to their customers is broken.
We all need to ask questions to our customers. That's the way for us to conduct market study, concept testing, to measure NPS, Customer Satisfaction, Customer Effort Score, to collect Product Feedback, etc.
But traditional surveys create more problems than they solve: they interrupt your customers in their journey, they crush your user experience and so they get poor response rate.
In average, an online survey has a 12% response rate. Worse, those answers are biased. Since the answering experience is so bad, you only collect really happy or really angry people's answers.
You need answers, but the way your ask questions is broken.
Conversations are at the heart of our lives
Online conversations, messaging apps are now our preferred way to communicate. 5 billions persons are using a messaging app everyday. That's more users than on social media!
Still, most brands continue to think about them as gadgets, or only as a customer service channel.
People love conversations: embrace them!
Screeb's Conversational Surveys use the power of messaging formats to improve the quantity and quality of your insights
The most efficient way to ask questions is to do as you would in real life: by having conversations!
You are in command
Target, Design, Analyze, Repeat
A complete platform
Connected to your stack
Every single answer can be connected to your existing stack: CRM, ticketing solution, Slack, livechat...
Analyse your insights
Access to complete dashboards to truly understand your users and customers
Create and share survey in minutes
Create complete surveys in few clicks with our templates and easy-to-use logic jumps feature
Use various types of engaging formats to encourage people to answer to your questions
We mainly browse the web on our mobile so our conversational surveys are designed for mobile
Target precise audiences
Use your data or our triggers to decide who you want to target and which customers segments you want to create