The Reasons Why Companies Choose Screeb and Intercom
You don't have to choose between Screeb and Intercom: our solutions work seamlessly together.
Actually, we are an Intercom Service Partner, building on top of their platform.
Conversation is the new normal
68% of your visitors want to find a live chat when visiting your website and 5B people are using a messaging app everyday. That's why we decided, as Intercom, to adopt conversational formats for our solution.
But if conversation has become the new normal, conversations don't have all the same goal and you can use conversational formats for various purposes.
Your customers use Intercom when they have a question, use Screeb when *you* have a question
Intercom is a great tool to let your customers ask for help. But it has not been designed for when you have some questions.
We are building the best experience possible for when you need to ask them questions and collect insights.
Start with Screeb, continue in Intercom
If one of your customers is unhappy and say it in a Screeb survey, you can create a ticket in Intercom for your team to be alerted and act accordingly.
Transform your surveys into actions with our ability to connect each answer to Intercom or to any other tool in your stack.
Intercom automation + Screeb surveys = 💜
Use the powerful automation features of Intercom to trigger emails notifications to your users. Use these notifications to share URL to your Screeb surveys and improve your response rate.
Start Conversations. Improve Retention™
Engage with your customers via Conversational Surveys to improve your retention.
Still not convinced?
Thousands of companies offer survey software today, and we're sure you've already tested a lot of them.
So we thought it would be easier for you if we'd just be real with you and share some of the top objections we hear about Screeb:
I'm already using a survey software
Survey software have two major flaws. First, most of your customers don't want to fill them. Actually, in average, only 12% of your target will answer your questions (that's the average response rate in the industry, as observed during interviews with 50+ companies in Europe using various online survey solutions). It means that you miss TONS of valuable insights from them that would help you increase your retention.
Then, since the survey experience is broken, the data you collect is biased. Most of the time, you'll only get answers from really happy or really angry customers. What about all the others?
At Screeb, we spent a lot of time focusing on the respondent experience. It must be appealing to give you answers. And so we started from scratch, being inspired by companies like Instagram, Intercom, iAdvize or Zenly and not by the traditional surveys.
And it works: in average, our response rate is above 70% when the norm in the industry is around 12%. So even if you are already using another software, you should change to improve the quantity and the quality of insights you'll collect.
I'm not sure we should integrate surveys right in our app, we should continue sharing them by email
First of all: you can do that with Screeb. Every survey has an unique URL you can share wherever you want.
Second, as CEB (a leading consulting firm in the customer experience industry) demonstrated back in 2010, your customers loyalty (= their willingness to repurchase products from you, or to continue using your solution) is massively impacted by the level of effort they have to put into their relationship with you. So the more you'll simplify the way you ask questions, the more it will be in their journey, without interrupting them, the more and better insights you'll get.
I'm not sure I'll be able to justify the cost of your solution
Well, keep in mind that we have a free plan for everyone to use, companies and individuals, so it's a great way to try Screeb and see how it fits in your organisation.
Also, if a great part of companies budget is focused on acquiring new customers, we also know that retaining them is key. And with Screeb, you'll have a great solution for that.
By being able to ask questions, collect product feedbacks, measure NPS, Satisfaction or Customer Effort Score and by pushing those insights in your stack, you'll react sooner, detect more opportunities and strengthen your relationship with your customers. And that's a real return on investment.
We're going to re-design our website
So now is the best moment to deploy Screeb! You'll be able to collect invaluable insights that you help you re-design your website, better understand why your customers are using it and detect opportunities of improvement.
So don't wait!
We're are already using live chat (like Intercom)
That's great! Our cofounders worked at the leading European live chat company before founding Screeb, so we are pretty familiar with those. But we don't work against live chat software, we work with them! For example, if you detect that your customer is unhappy thanks to Screeb, you can handle its case in Intercom, iAdvize or Crisp thanks to our connections with them.
Also, you can use our targeting engine to decide to which customers you want to push a survey, or to push live chat.
Get Your Invitation to Screeb
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