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Frequently Asked Questions
Prioritizing the right improvements is hard. When you know who is actually using your product and what they want to see next, it becomes so simple.
Monthly Tracked Users are the number of unique users who triggered at least one event in your app in the last month. For SaaS or mobile apps, MTUs are usually the number of users who logged in during the month. If most of your users are not logged in, then MTU is similar to Monthly Unique Sessions.
Yes we do. When you choose annual payments, we even offer a month of subscription to thank your for your commitment with Screeb!
When the number of MTU reaches your plan limit, Screeb will reject new users. You will still be able to display surveys and collect data for this audience.
For example, if you bought a 100k MTU plan, for an application having 200k monthly users, Screeb will collect data and target surveys to the first 100k active users each month.
All our paying plans come with a 14 days trial. If you need, we can even make it longer.
All our data are hosted in France and our infrastructure is 100% GDPR compliant. You can read more about that here.
With Screeb, you don't have any limitation on the number of responses you can get. Our average response rate is between 40 and 60%. It means that for 100 users, you could get 60 responses per survey, or even more.Since you also don't have any limitation on the number of surveys you can share with your users, the numbers of
Capping is a feature enabling you to control the number of surveys a user will see while using your app and/or the number of displays and responses you want per survey. You can also use this feature to block any display until your users trigger an event of your choice.
You can display Screeb surveys anywhere you want: in your web app (SaaS), in your iOS app, or in your Android app. Our mobile SDKs are also compatible with Flutter and React Native.