Screeb Unveils Its New 360° Customer Feedback Platform for Product & Customer Experience (CX) Teams

Product tours are meant to guide users, increase adoption, and drive engagement. Yet, most of them fail. They are either too long, too intrusive, or simply ignored. The result? Frustrated users who skip the tour entirely or, worse, churn before they even experience the product’s value.

We’re excited to announce a new addition to Screeb’s survey capabilities: Likert scale surveys! Designed to help you capture nuanced user opinions, this new format enables more structured and measurable feedback to guide your product decisions.

Explore the differences in UX strategies for B2B and B2C platforms, focusing on user needs, onboarding, and effective design approaches.

Hotjar has long been a go-to tool for understanding user behavior, offering an intuitive platform that combines heatmaps, session replays, and surveys. These features enable teams to visualize user interactions, replay sessions for deeper analysis, and gather feedback directly within the app, making it a versatile choice for user behavior analytics.

User retention is the cornerstone of any successful mobile app strategy. It’s not enough to acquire users; keeping them engaged and satisfied is what drives long-term growth and profitability. But how do you know if your app is truly resonating with users? By monitoring key performance indicators (KPIs), you can gain actionable insights into user behavior and optimize your app’s performance.

Learn how to boost feature adoption in SaaS products using a data-driven approach that focuses on user behavior and feedback.

Learn how to effectively integrate user feedback into your product roadmap to enhance user satisfaction and drive business growth.

Learn how to implement effective in-app surveys that enhance user feedback and improve product development without disrupting user experience.

In today's fast-paced digital world, understanding and improving your product experience isn't just about collecting data—it's about gaining actionable insights and implementing changes efficiently. We're excited to announce a suite of new features designed to help product teams work smarter, not harder, in their quest to build better digital experiences.

Breaking through the barriers of user adoption starts with effective onboarding. A great onboarding process doesn’t just introduce users to your product—it shows them how it fits into their lives and solves their problems.

A few months after introducing innovative audio and video formats, Screeb is proud to announce the launch of the new version of its platform, now built around four essential pillars: Observe, Collect, Engage, and Deliver.

Explore the essentials of a product roadmap in our comprehensive guide.