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Screeb for
Customer Experience
Teams

Close the gap between user expectations and product experience

Give your CX team the tools to observe real behavior, collect contextual feedback, and solve user pain points, fast.
GDPR Compliant
For web & mobile apps
Trusted by 1000+ teams

Customer Experience

Teams Love Screeb

Increase of CSAT
+10%
Increase of NPS
+20%
Avg. Response Rate
60%
Voice Project Manager
Head of Customer Voice
You?

“Checking Screeb is now the first thing I do every morning. It helps us to spot frictions and improvement opportunities that we’ve never discovered before.”

Discover our Customers Stories

Florian Ardérighi

Head of Product @Smallable

“Screeb helps us to spot product improvements and to align our teams on the right priorities. It became a central tool for our Product Team to build the future of accounting software.”

Discover our Customers Stories

Louay Ali

Principal Product Owner @Rabbit

“Faced with two competing options, we weren’t sure which one was more appropriate.Thanks to Screeb, we were able to quickly target and survey users about their preferred option, and confidently decide which version to develop.”

Discover our Customers Stories

Alexandre Dandler

UX/UI Manager @Maiia

Before using our
CX
Tool

Why building products and experiences your users love is harder than ever

Why CX teams struggle to act on user issues

Customer Experience teams are tasked with improving satisfaction — but often lack visibility into what’s really happening inside the product.

User complaints arrive too late, or go unseen

Feedback is anecdotal, unstructured, and spread across channels

No link between behavior and sentiment

You rely on assumptions to resolve support issues or prevent churn

You’re expected to improve the experience, but not given the means to truly understand it.

Solve that with Screeb

Screeb gives CX teams the visibility they need to solve problems before they escalate.
CX
Survey

Empower your Customer Experience team to effortlessly collect and organize feedback, streamlining insight-driven actions

Enable your Customer Experience team to target the right customer and collect 60% of your Customer Feedbacks, through our engaging in-app Customer experience surveys.

  • Highly engaging Text, Audio & Video In-App Survey for Web & Mobile Apps
  • Precise targeting rules
  • Library of Customer experience survey templates
  • 4,7/5 Ease-of-Use on Capterra
  • Best Response Rate on the market: 60% in average!

+40%

on Survey Response Rate compared to email surveys for Nespresso after using Screeb.
Read Case Study
CX
Analytics Tool

Transform Customer feedback into actionable insights, propelling your Customer Experience team's product development efforts

Our platform elevates the Customer Experience team's work by not just analyzing, but also intelligently spotlighting actionable insights. It simplifies the complexity and volume of feedback into clear, strategic directives, ensuring no opportunity is overlooked.

  • UX Funnel Report & Real-Time Analysis
  • Voice of Customer Metrics: NPS, CES, Csat...
  • Customer-Centric insights
  • Integrations: Amplitude, Segment, Notion, Slack...

3 to 5

new pain points spotted by month by Smallable with Screeb
Read Case Study
Developing and Implementing your
CX
Program

Adopt and track improvements informed by insights within a singular platform, tailored for Customer Experience professionals

Our platform equips your Customer Experience team with tools to communicate updates to users and assess their influence on the customer journey, guaranteeing that each modification is informed by data and contributes to meaningful enhancements

  • Team communication boost
  • Automated releases logging
  • In-App messages for Web & Mobile
  • Releases Dashboard

+40%

impact on Product Adoption (in average) for our customers
Why choosing Screeb?

Why choosing Screeb as your Customer Experience tool?

Because we are the only GDPR compliant platform where you can build an entire Customer Feedback program. Also, we've been rewarded for our performance, ease-of-use and ease of implementation.
  • GDPR Compliant: our data are hosted in France
  • All Your User Insights, Feedback, Engagement, and Onboarding — in One Platform
  • Strong performances on response rate
  • Ease of technical deployment
  • Ease of use & smooth UX
  • Integrated with the rest of your stack: Amplitude, Segment, Notion, Slack, Jira, Contentsquare...
  • A team dedicated to your success: technical support available via livechat, customer success manager, month reviews...
"Very fastly, I think it was about one or two weeks, we got more than a thousand answers with a beautiful response rates and we learned tons of things."
Marion Turbet
Head of Product @ Epsor
epsor
Limited ressources for your
Customer Experience
program?

Your team has limited ressources?
Don't worry, you can do more with less.

After implementing Screeb, our customers save 10 days by month for their teams in average.
That's 120 days per year saved on your budget! Estimate the impact for your own organisation
  • Faster resolution of customer issues - Leocare
  • From 3 hours to 5 minutes/month for managing feedback survey - Moneyfarm
  • "Screeb is now our primary source of information to swiftly gather feedback" - Gaming1

Frequently Asked Questions

You may still have questions. This is our responses:

Can we customize surveys to match our brand and customer journey stages?
How do we measure the ROI of our customer experience initiatives using your platform?