By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Customer Feedback Tools Comparison - Usabilla VS Maze

Usabilla VS Maze

What is the best tool for your business? Looking to compare Usabilla with Maze? Enjoy a detailed comparison of Usabilla VS Maze.

Usabilla, known for its user-friendly feedback buttons and custom-made surveys, and Maze, a user testing platform, are both effective for collecting customer feedback. Usabilla offers a unique visual feedback option, while Maze is recognized for its interactive prototyping tests. Pricing starts at $5000/year for Usabilla and $75/month for Maze.

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Discover how Usabilla compare with Maze

What is



Usabilla, a SurveyMonkey company, is a customer feedback solution that aims to streamline how businesses collect, analyze, and leverage user feedback to improve their products or services. The platform focuses on enhancing customer-centric strategies and enabling informed decision-making for product teams and businesses.

Usabilla's platform is recognized for its user-friendly feedback buttons and custom-made surveys that can be embedded on websites, emails, and apps. This gives businesses the flexibility to capture feedback at different customer touchpoints, providing a comprehensive view of the customer experience.

One of Usabilla's unique features is its visual feedback option, which allows users to provide feedback directly on live web pages or app screens. This feature enables users to highlight specific elements in their feedback, ensuring that businesses understand precisely what their feedback relates to.

What is



Maze is a robust user testing platform that aims to revolutionize the way businesses gather and leverage user insights. Known for its user-friendly interface and dynamic testing methods, Maze equips product teams with the necessary tools to analyze user behavior and make data-driven decisions.

A key component of Maze's offering is its interactive prototyping tests. These allow businesses to validate ideas and designs by testing prototypes of their product on actual users. Users can interact with the prototype as they would with the finished product, providing product teams with accurate, real-world feedback.

Beyond interactive testing, Maze also shines in its ability to analyze user paths. This feature helps businesses understand how users navigate through their product, highlighting potential areas of friction or confusion. By identifying these issues early in the development process, businesses can make necessary changes before launching their product, saving time and resources.


online reviews

Users commend Usabilla for its continuous feedback collection, trend monitoring through an analytics dashboard, and real-time data collection. Its intuitive interface, effective feedback collection mechanism, and robust reporting features have been praised. However, it has been called out for its lack of ADA and WCAG 2.1 compliance, which excludes a significant user group - disabled users. Additionally, it falls short in terms of functionality compared to its competitors. Some users have pointed out that Usabilla doesn't allow video responses or recordings of the user's screen like some competitors. It's also primarily limited to desktop instead of mobile web or app, and requires some engineering help to target certain JavaScript event triggers.


online reviews

Maze, a user testing platform, is praised for its seamless integration with Figma, which allows for quick prototyping and user testing. Users also commend the platform's intuitive interface for building tests.

However, Maze does have its share of issues. Some users have reported slower load times when dealing with complex tests, which could potentially impact the user testing experience. This issue is underscored in a review where a user shares their difficulty with Maze when handling large, detailed prototypes.

In addition, Maze's approach to upselling features, such as the customization of the welcome screen, has been met with some criticism. While the platform's reporting capabilities have seen significant improvements, there are users who find themselves having to create their own reports for stakeholder presentations. This suggests that there may be room for Maze to enhance the presentation of its reporting data, as noted in this review.

In conclusion, while Maze offers robust features and seamless integration with design tools, there are areas, such as load times and reporting presentation, where improvements could be made. These insights should be taken into account when considering Maze for user testing and prototyping needs.

Comparison Table

Enjoy a comprehensive comparison table between those two tools



From $5000/year
From $75/month
In-App Surveys
User Targeting
Pre-Built Feedback Report
Feedback Analysis with AI
Mobile SDK
Unmoderated User Tests
Product Analytics
Session Recording
GDPR Compliant

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Now Meet Screeb:
The Fast Growing Alternative

Trusted by Hundreds of Product Teams

See why they love us

The All-In-One Solution to Accelerate
your Product Discovery

Analytics for product managers

With Screeb you can learn more about your users. Who are they? What are they doing in your product? Who you should focus on?
Observe their behaviour and get a clear overview of what's happening in your product.

Used by teams at

Recruit for user research in a blink

Identify users and segments of users to recruit. Engage them right in your product and see your calendar being magically filled with relevant interviews.
Connect Screeb to Calendly or other calendar solutions and profit.

Used by teams at

Create User Surveys and Finally Get Responses

Ask questions along your user journey and get responses thanks to our highly engaging formats.
In average, our surveys have a 60% response rate!

Used by teams at

Integrations with your Favourite Product Software

We integrate with key solutions in your stack. Plug Screeb to Segment, Product, Notion and much more to put Product Discovery at the heart of your workflows.

Used by teams at

Made for Every Product Team

B2B SaaS
Screeb helps us to spot product improvements and to align our teams on the right priorities. It became a central tool for our Product Team to build the future of accounting software.

Arthur Waller

CEO @Pennylane

B2C Mobile App
Our industry is highly competitive so we need to craft the best app on the market.Screeb helps us to that at every stage of our projects.

Louay Ali

Principal Product Owner @Rabbit

Checking Screeb is now the first thing I do every morning. It helps us to spot frictions and improvement opportunities that we’ve never discovered before.

Florian Ardérighi

Head of Product @Smallable

Get started with Screeb today