Wootric is an enterprise-level customer experience management (CEM) platform that empowers businesses to gather, analyze, and act upon feedback throughout the customer journey. Renowned for its modern and data-driven approach to customer feedback, Wootric supports product managers who prioritize customer satisfaction and continuous improvement.
Wootric's platform specializes in measuring key customer experience metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). These metrics provide deep insights into your customers' overall experience, their satisfaction with your product or service, and the effort they need to put in to interact with your product.
Wootric also integrates with popular business tools such as Salesforce, Slack, and Intercom, ensuring that feedback data can be easily accessed and acted upon across your organization.
Intercom is a well-known customer messaging platform that aims to foster better relationships between businesses and their customers. While Intercom provides a wide range of features including live chat, customer support, and customer engagement, their user survey capabilities are a key component that assists businesses in understanding and improving their customer experiences.
Intercom's survey feature is designed to gather crucial insights directly from users. These surveys can be sent out in different forms such as in-app messages, emails, or chatbot conversations, ensuring that you can collect feedback across different touchpoints in your customer's journey.
The platform offers highly customizable survey templates, allowing businesses to design surveys that match their brand and address specific topics or issues. This flexibility ensures that your surveys are as relevant and engaging as possible, encouraging higher response rates and more valuable feedback.
Wootric, a renowned customer feedback management tool, has received mixed reviews from its users. While its intuitive interface and direct in-app evaluations have been praised, it has also faced criticism. A user on Software Advice pointed out that the system occasionally lacks responsiveness, and the filter function has been known to fail, requiring a page refresh. Another user expressed dissatisfaction with the API's inability to retrieve only the most recent results. The mobile version of Wootric was also criticized for its lack of responsiveness in this review.
While Intercom's survey functionalities are generally lauded for their effectiveness, some users have expressed concerns about their lack of customization and user-friendliness. A user on G2 noted that the survey functionalities were not as adaptable to their needs as they would have preferred. They found the user interface less intuitive, which complicated the process of creating and distributing surveys.
Similarly, a user on TrustRadius had praises for the overall Intercom platform but found the survey functionalities lacking. They felt the functionalities were rigid and did not provide the detailed feedback they desired.
Enjoy a comprehensive comparison table between those two tools
With Screeb you can learn more about your users. Who are they? What are they doing in your product? Who you should focus on?
Observe their behaviour and get a clear overview of what's happening in your product.
Identify users and segments of users to recruit. Engage them right in your product and see your calendar being magically filled with relevant interviews.
Connect Screeb to Calendly or other calendar solutions and profit.
Ask questions along your user journey and get responses thanks to our highly engaging formats.
In average, our surveys have a 60% response rate!
We integrate with key solutions in your stack. Plug Screeb to Segment, Product, Notion and much more to put Product Discovery at the heart of your workflows.
Principal Product Owner @Rabbit
Head of Product @Smallable