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Alternatives・Screeb vs 
Intercom Surveys

Intercom Surveys: Discover why Companies Prefer Screeb

Screeb is the best alternative to Intercom Surveys to Consistently Deliver Experiences your Users Will Love. It helps you analyze user behaviour and lets you collect user feedback, right from your SaaS or Mobile App, with a breakthrough survey experience. We're integrating with key Product tools like Productboard or Notion and our team is always available to help you with your surveys, whenever you need.

All of that starting at €59/month, with unlimited seats, surveys and responses!

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Screeb vs Intercom Surveys

First, we'd like to give a quick nod to the team at Intercom!

While Intercom has established itself in the space of customer support, it follows a more conventional path regarding surveys. If you're comfortable with traditional survey tools, you might think of Intercom Surveys as an option.

However, if you're aiming to break free from the traditional and venture into the realm of a superior all-in-one platform made to help you consistently deliver better user experiences, then you've found your destination. Welcome to Screeb, we've designed it with your ambitions in mind.

We sat down with several ex-Intercom Surveys users to explain precisely on this page why you should choose Screeb as your Intercom Surveys alternative, and found 7 reasons.

Reason 1

Intercom Surveys Are Just A Feature. Screeb is a Complete Customer Feedback Platform

Intercom is great for customer service, but Screeb, as a Intercom Surveys alternative, provides an all-in-one platform that will help you to improve your digital experiences.

If you're looking for an alternative to Intercom Surveys that can help you better understand your users' behavior, ask in-app questions, valide ideas, guide users and measure the impact of your actions, you're at the right place.

30 minutes to discover Screeb
Fill this form to book a demo with one of our specialists in the coming days
Reason 2

The Best Survey Experience & Response Rate on the Market

From day one, we've invested A LOT on your users' experience. We've reinvented the survey experience from the ground up, and it works.

In average, we see a 60% response rate on our surveys. For you, it means more data, a better quality of responses and being more confident on the decisions you'll take from them. And our surveys are available both for web AND mobile apps!

Reason 3

NPS, CSat, Feedback for Web & Mobile Apps

Screeb's dual-platform capability shines as an Intercom Survey alternative. Enjoy our reports, in-app surveys and in-app messages both in your web app and mobile apps. 

Our SDKs are available for native iOS and Android apps and for Flutter and Reactnative.

Reason 4

Integrated with your Stack

We're partnering with the key solutions of your Product Stack. Use your Segment events and identities to display and analyze your surveys, push user feedback to Productboard to build your roadmap, link Screeb to Notion to share insights with other teams...

Product Discovery is useful when shared and not locked in silos and Screeb is the best Intercom Surveys Alternative in terms of integrations with the product stack.

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Reason 5

The Screeb Impact

As the best Intercom Surveys alternative, our goal is to help you get the biggest impact possible. Screeb has a strong effect on cost reduction, with less time of your team spent on collecting or analysing feedback and an average 15% reduction on support tickets volume.

But Screeb will also help you to increase your performances with an average 25% increase on conversion rate and 40% increase on adoption rate. 


days saved per month in average for teams using Screeb


average decrease in support tickets


average impact on conversion rate


average increase in product adoption

Reason 6

The Most GDPR-Compliant Intercom Surveys Alternative

We are a French company and, from day one, we decided to host our data in France, with a French provider.

It means that we offer the best GDPR compliance on the market since we don't share any information about your users with any American company. What happens in your product and how your users feel remain private with Screeb. 

Reason 7

Intercom Surveys Pricing: Unlimited Users, Surveys & Responses with Screeb

The Intercom Surveys pricing is based on the number of surveys you display. Don't get penalized for success! You're team is growing? You need to track every actions in your product? You want to ask more questions to better understand your users?

With Screeb, you have unlimited seats for every member of your team and you can push as many surveys you want, with no limit on the analytics you'll get.

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Good Old Comparison Table

You Need a Good Old Comparison Table to find a great Alternative? Here it is!

Intercom Surveys
Product Analytics
Breakthrough Survey Experience
Survey Personification
Survey personnalisation with user data
User Targeting
On Browsing Behaviour
On User Properties
On Event Tracking
Powerful User Targeting on Native Mobile Apps
Prebuilt Reports
Filter Results on User Properties
Content Analysis
User Analysis
Integration with Product Stack
Unlimited Seats
Unlimited Surveys
Unlimited Analytics
From €59/month
From $49/month for 500 surveys + 'Outbound' pricing based on your number of users

Frequently Asked Questions

You may still have questions. This is our responses:

Can Screeb provide more detailed insights than Intercom Surveys for NPS tracking?

Yes, Screeb can provide more detailed insights than Intercom Surveys for NPS (Net Promoter Score) tracking by offering advanced analytics and segmentation capabilities. With Screeb, businesses can delve deeper into NPS responses, analyzing trends and feedback based on specific customer segments or behaviors. This granular analysis helps companies understand the drivers of customer loyalty and identify areas for improvement more accurately.

How does Screeb compare to Intercom Surveys in terms of survey pricing flexibility?

Screeb offers greater pricing flexibility compared to Intercom Surveys, with a range of plans designed to fit businesses of all sizes. This flexibility ensures that companies can access powerful feedback and analytics tools without being constrained by budget, making Screeb an attractive option for those seeking cost-effective alternatives to Intercom's survey solutions.

Why do companies prefer Screeb over Intercom Surveys for collecting in-app feedback?

Companies prefer Screeb over Intercom Surveys for collecting in-app feedback due to Screeb's superior integration capabilities and user experience. Screeb's platform is designed to seamlessly blend into apps, providing a natural and intuitive way for users to give feedback without disrupting their experience. Additionally, Screeb's analytics offer deeper insights into in-app behavior, allowing companies to make informed decisions to enhance app functionality and user satisfaction.

Why is Screeb a better Intercom Surveys alternative for customer feedback collection?

Screeb stands out as a better alternative to Intercom Surveys for customer feedback collection by offering a more versatile and comprehensive feedback platform. Unlike Intercom Surveys, Screeb allows for deeper customization of surveys and a wider array of feedback mechanisms, including in-app surveys, email surveys, and website widgets. This flexibility ensures that businesses can collect feedback across multiple channels seamlessly, leading to richer insights and a more holistic understanding of customer sentiment.

In what ways does Screeb's approach to customer satisfaction surveys surpass that of Intercom Surveys?

Screeb's approach to customer satisfaction surveys surpasses Intercom Surveys by providing more dynamic and engaging survey designs, along with real-time analytics. Screeb enables businesses to create surveys that resonate better with customers, resulting in higher response rates and more actionable feedback. This approach allows companies to quickly understand and act on customer insights, driving improvements in customer satisfaction more effectively.

You don’t believe us?

Well, it hurts a bit, but we get it. It's always better when it's said by actual users:

B2B SaaS
Screeb helps us to spot product improvements and to align our teams on the right priorities. It became a central tool for our Product Team to build the future of accounting software.

Arthur Waller

CEO @Pennylane

B2C Mobile App
Our industry is highly competitive so we need to craft the best app on the market.Screeb helps us to that at every stage of our projects.

Louay Ali

Principal Product Owner @Rabbit

Checking Screeb is now the first thing I do every morning. It helps us to spot frictions and improvement opportunities that we’ve never discovered before.

Florian Ardérighi

Head of Product @Smallable

And our users share great feedback
Get a demo

Schedule a demo and see how you could benefit from Screeb

Screeb combines product analytics, in-app surveys, in-app messages and releases management, offering companies the ultimate toolkit to consistently deliver better experiences.

+25% on conversion rate
Easy & Quick Deployment
GDPR Compliant
30 minutes to discover Screeb
Fill this form to book a demo with one of our specialists in the coming days