Screeb Unveils Its New 360° Customer Feedback Platform for Product & Customer Experience (CX) Teams

Funnels are integral to digital products, and optimizing conversion rates between each step is crucial. While analytics can visualize the problem, they can't explain why drop-offs occur. In-app surveys can provide insights to enhance user experience and performance. Track key funnel events, focus on metrics like conversion rates and time spent on steps, and display surveys at the right moment.

Discover a simple yet effective method to identify your competitors and understand how users perceive your product in comparison. Inspired by the book 'When Coffee and Kale Compete,' Screeb introduces a template that asks users the question: 'If you couldn't use Screeb anymore, what would you do instead?'

Learn how to personalize your surveys and increase response rates for more valuable data. Discover three easy ways to personalize surveys: display who's asking the questions to evoke empathy, personalize surveys with user information for a unique experience, and use logic jumps to ask relevant questions based on user responses.

Discover how Screeb's survey templates can enhance your product roadmap process. With templates for collecting product feedback, building your roadmap, and prioritizing feature development, you can effectively gather user needs and align them with your roadmap priorities.

Learn how to effectively track user behavior and optimize your analytics solution with event tracking. This article provides a simple yet powerful method for creating an event tracking plan, including event selection and property customization.

Startups often struggle to acquire their first customers and align their products with market needs. Screeb has identified five survey templates that can help businesses to better understand their target audience and improve their product positioning.

At Screeb, we are a SaaS company and our team founded or worked at various other SaaS companies in the past. So believe me: we know how important it is to talk regularly to our users to build the best product as possible.

Customer effort score, let's take a deep dive into the CES and why does it matter for your company.

Being sure that people will recommend their product is one of the top priorities for companies. And so being able to measure that level of potential recommendations and act accordingly must be at the heart of companies strategy. This is where the Net Promoter Score can help.

This article is written in collaboration with Tandemz, the self-service testers recruiting platform for all your user research needs.

Explore the balance a product manager must strike between having an early product vision and the ability to adapt that vision over time, using case studies from Apple, Slack, and Amazon to illustrate the importance of being a 'balanced visionary'.

Learn how, as a SaaS company, we build a tight-knit and engaged team culture in a fully remote setup. Discover our practices, such as weekly virtual meetings, daily check-ins, and in-person gatherings, and start creating your own unique remote work culture today.