A few months after introducing innovative audio and video formats, Screeb is proud to announce the launch of the new version of its platform, now built around four essential pillars: Observe, Collect, Engage, and Deliver.
- Observe: Gain deep insights into user behavior with quantitative insights, product analytics, funnel analysis, and user segmentation, to understand customers better than ever before.
- Collect: Efficiently gather customer feedback through in-app, in-page, and email surveys. Capture valuable insights into your customers' experiences and measure satisfaction with NPS, CSAT, and CES metrics. Utilize AI reporting to turn feedback into actionable insights, ensuring continuous improvement and user satisfaction.
- Engage: Keep your users informed and engaged with product tours and feature announcements.
- Deliver: Enhance your product release management and integration processes with targeted alerts and notifications. Ensure seamless delivery of new features and updates, backed by robust feedback loops.
Strategic and Collaborative Customer Feedback
In an era where customer feedback has become a strategic asset essential for the continuous improvement of digital experiences, Screeb has convinced leading companies such as Doctolib, Orange, and Sosh. Our platform fosters collaboration between Product, VOC (Voice of the Customer), CX (Customer Experience), and Digital teams, making customer feedback truly collaborative.
“After three years in the market and in response to strong demand, we realized that teams were working in silos with diverse tools that were slow to deploy. That's why we launched this new version that strengthens our positioning in the Customer Feedback Management.” - Michael Hirbec
Key New Features
Screeb introduces three major new features that will transform the way you interact with your customers:
In App-Messages Product Tour: Guide your users with in-app messages, increasing product adoption by over 40%.
In Page Survey: Collect feedback directly on your web pages for precise contextual analysis.
Email Survey: Reach your customers directly in their inbox for detailed and relevant feedback.
Real Use Cases
- Cégédim Santé used Screeb's In-App Messages feature to guide healthcare professionals in using their Maïa software, integrating this approach into their continuous feedback loop strategy. This allowed them to collect feedback, continuously improve the product, and implement new features based on customer feedback.
- Leocare optimized their understanding of both B2B and B2C users by easily identifying friction points thanks to Screeb.
Discover the New Features
With this new version, Screeb is more than ever the go-to solution for integrated and effective customer feedback management. Join us to explore new perspectives on collaboration and continuous improvement.
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