Maze VS Getfeedback

GetFeedback, a part of the SurveyMonkey family, is an innovative customer experience platform that facilitates organizations to optimize their services and products based on direct user feedback. Known for its omnichannel survey capabilities, GetFeedback is a popular choice for product managers who value actionable insights derived from rich customer experience data.

‍

GetFeedback's robust platform offers various methods to collect feedback, including email surveys, in-app surveys, and SMS surveys, allowing businesses to connect with their customers wherever they are most comfortable. This multichannel approach ensures that your surveys reach your customers effectively, increasing response rates and providing more reliable data.

‍

With its advanced analytics capabilities, GetFeedback aggregates feedback data and presents it in a clear and insightful manner. It allows you to track customer satisfaction metrics, analyze feedback trends, and understand your customer journey better. You can also segment your customers based on their feedback, helping you deliver personalized experiences that increase customer loyalty and satisfaction.

‍

Notably, GetFeedback is deeply integrated with Salesforce, making it an excellent option for businesses using this CRM system. This integration allows you to view your survey data alongside other customer data, making it easy to correlate feedback with specific customer groups or interactions.

Maze, a user testing platform, is praised for its seamless integration with Figma, which allows for quick prototyping and user testing. Users also commend the platform's intuitive interface for building tests.

However, Maze does have its share of issues. Some users have reported slower load times when dealing with complex tests, which could potentially impact the user testing experience. This issue is underscored in a review where a user shares their difficulty with Maze when handling large, detailed prototypes.

In addition, Maze's approach to upselling features, such as the customization of the welcome screen, has been met with some criticism. While the platform's reporting capabilities have seen significant improvements, there are users who find themselves having to create their own reports for stakeholder presentations. This suggests that there may be room for Maze to enhance the presentation of its reporting data, as noted in this review.

In conclusion, while Maze offers robust features and seamless integration with design tools, there are areas, such as load times and reporting presentation, where improvements could be made. These insights should be taken into account when considering Maze for user testing and prototyping needs.

‍

Despite its notable Salesforce integration and intuitive interface, GetFeedback has been criticized for several issues. A key concern, as mentioned in a TrustRadius review, is the generation of duplicate responses, which can compromise data reliability and necessitate regular data cleaning. Moreover, users have found the platform's customization capabilities to be restricted, particularly in terms of survey navigation and format, as another TrustRadius review reveals. Lastly, the platform's capacity to support complex surveys has been found wanting, as noted in this TrustRadius review. These shortcomings underscore areas where GetFeedback could enhance its service.