Pendo is a comprehensive product experience platform designed to assist businesses in creating products that resonate deeply with their users. By seamlessly merging product analytics with user feedback, Pendo equips product managers with the tools they need to create, deliver, and improve exceptional product experiences.
Pendo's platform is well-known for its in-app feature tagging capability that allows businesses to understand how users interact with individual elements within their product. These insights enable product teams to identify areas of high engagement, discover features that may be causing friction, and make data-driven decisions to enhance overall user experience.
In addition to analytics, Pendo also offers a robust user feedback system. With in-app surveys and feedback polls, Pendo makes it easy to collect actionable insights directly from your users. This enables you to better understand your users' needs, preferences, and pain points, thereby guiding your product development process.
GetFeedback, a part of the SurveyMonkey family, is an innovative customer experience platform that facilitates organizations to optimize their services and products based on direct user feedback. Known for its omnichannel survey capabilities, GetFeedback is a popular choice for product managers who value actionable insights derived from rich customer experience data.
GetFeedback's robust platform offers various methods to collect feedback, including email surveys, in-app surveys, and SMS surveys, allowing businesses to connect with their customers wherever they are most comfortable. This multichannel approach ensures that your surveys reach your customers effectively, increasing response rates and providing more reliable data.
With its advanced analytics capabilities, GetFeedback aggregates feedback data and presents it in a clear and insightful manner. It allows you to track customer satisfaction metrics, analyze feedback trends, and understand your customer journey better. You can also segment your customers based on their feedback, helping you deliver personalized experiences that increase customer loyalty and satisfaction.
Notably, GetFeedback is deeply integrated with Salesforce, making it an excellent option for businesses using this CRM system. This integration allows you to view your survey data alongside other customer data, making it easy to correlate feedback with specific customer groups or interactions.
Pendo.io, a prominent player in the product engagement platform space, is known for its detailed analytics and user-friendly design. However, it does have its limitations. A review from a Marketing Manager at an IT company emphasizes the extended setup process, which can be a considerable time commitment for teams keen to get up and running. This review also draws attention to Pendo.io's high cost, especially for startups with limited financial resources. Additionally, this user highlights Pendo's restricted compatibility with mobile platforms, specifically Flutter. This constraint can pose a significant challenge for businesses aiming to use Pendo.io for mobile app analytics and engagement. Another review from a Marketing Employee at a Real Estate Company underlines the need for more detailed filters in the dashboard. The current lack of detailed filtering options can make it difficult for users to glean the exact insights they require from their data.
Despite its commendable Salesforce integration and user-friendly design, GetFeedback has been criticized for several issues. A key problem, as mentioned in a TrustRadius review, is the generation of duplicate responses, which can skew data and necessitate regular reconciliation. Moreover, users have found the platform's customization options to be limited, particularly in terms of survey navigation and format, as another TrustRadius review reveals. Finally, the platform's capacity to support complex surveys has been found wanting, as noted in this TrustRadius review. These shortcomings highlight areas where GetFeedback could enhance its service.
Enjoy a comprehensive comparison table between those two tools
With Screeb you can learn more about your users. Who are they? What are they doing in your product? Who you should focus on?
Observe their behaviour and get a clear overview of what's happening in your product.
Identify users and segments of users to recruit. Engage them right in your product and see your calendar being magically filled with relevant interviews.
Connect Screeb to Calendly or other calendar solutions and profit.
Ask questions along your user journey and get responses thanks to our highly engaging formats.
In average, our surveys have a 60% response rate!
We integrate with key solutions in your stack. Plug Screeb to Segment, Product, Notion and much more to put Product Discovery at the heart of your workflows.
Principal Product Owner @Rabbit
Head of Product @Smallable