Pendo VS GetFeedback

GetFeedback, a part of the SurveyMonkey family, is an innovative customer experience platform that facilitates organizations to optimize their services and products based on direct user feedback. Known for its omnichannel survey capabilities, GetFeedback is a popular choice for product managers who value actionable insights derived from rich customer experience data.

‍

GetFeedback's robust platform offers various methods to collect feedback, including email surveys, in-app surveys, and SMS surveys, allowing businesses to connect with their customers wherever they are most comfortable. This multichannel approach ensures that your surveys reach your customers effectively, increasing response rates and providing more reliable data.

‍

With its advanced analytics capabilities, GetFeedback aggregates feedback data and presents it in a clear and insightful manner. It allows you to track customer satisfaction metrics, analyze feedback trends, and understand your customer journey better. You can also segment your customers based on their feedback, helping you deliver personalized experiences that increase customer loyalty and satisfaction.

‍

Notably, GetFeedback is deeply integrated with Salesforce, making it an excellent option for businesses using this CRM system. This integration allows you to view your survey data alongside other customer data, making it easy to correlate feedback with specific customer groups or interactions.

Pendo.io, a prominent player in the product engagement platform space, is known for its detailed analytics and user-friendly design. However, it does have its limitations. A review from a Marketing Manager at an IT company emphasizes the extended setup process, which can be a considerable time commitment for teams keen to get up and running. This review also draws attention to Pendo.io's high cost, especially for startups with limited financial resources. Additionally, this user highlights Pendo's restricted compatibility with mobile platforms, specifically Flutter. This constraint can pose a significant challenge for businesses aiming to use Pendo.io for mobile app analytics and engagement. Another review from a Marketing Employee at a Real Estate Company underlines the need for more detailed filters in the dashboard. The current lack of detailed filtering options can make it difficult for users to glean the exact insights they require from their data.

Despite its commendable Salesforce integration and user-friendly design, GetFeedback has been criticized for several issues. A key problem, as mentioned in a TrustRadius review, is the generation of duplicate responses, which can skew data and necessitate regular reconciliation. Moreover, users have found the platform's customization options to be limited, particularly in terms of survey navigation and format, as another TrustRadius review reveals. Finally, the platform's capacity to support complex surveys has been found wanting, as noted in this TrustRadius review. These shortcomings highlight areas where GetFeedback could enhance its service.