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Customer Feedback Tools Comparison - Pendo VS Usabilla

Pendo VS Usabilla

What is the best tool for your business? Looking to compare Pendo with Usabilla? Enjoy a detailed comparison of Pendo VS Usabilla.

Pendo, a comprehensive product experience platform, and Usabilla, known for its user-friendly feedback buttons and custom-made surveys, are both effective for collecting customer feedback. Pendo merges product analytics with user feedback, offering in-app feature tagging and user feedback system, while Usabilla offers a unique visual feedback option. Pricing starts at $25,000/year for Pendo and $5000/year for Usabilla.

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Discover how Pendo compare with Usabilla

What is



Pendo is a comprehensive product experience platform designed to assist businesses in creating products that resonate deeply with their users. By seamlessly merging product analytics with user feedback, Pendo equips product managers with the tools they need to create, deliver, and improve exceptional product experiences.

Pendo's platform is well-known for its in-app feature tagging capability that allows businesses to understand how users interact with individual elements within their product. These insights enable product teams to identify areas of high engagement, discover features that may be causing friction, and make data-driven decisions to enhance overall user experience.

In addition to analytics, Pendo also offers a robust user feedback system. With in-app surveys and feedback polls, Pendo makes it easy to collect actionable insights directly from your users. This enables you to better understand your users' needs, preferences, and pain points, thereby guiding your product development process.

What is



Usabilla, a SurveyMonkey company, is a customer feedback solution that aims to streamline how businesses collect, analyze, and leverage user feedback to improve their products or services. The platform focuses on enhancing customer-centric strategies and enabling informed decision-making for product teams and businesses.

Usabilla's platform is recognized for its user-friendly feedback buttons and custom-made surveys that can be embedded on websites, emails, and apps. This gives businesses the flexibility to capture feedback at different customer touchpoints, providing a comprehensive view of the customer experience.

One of Usabilla's unique features is its visual feedback option, which allows users to provide feedback directly on live web pages or app screens. This feature enables users to highlight specific elements in their feedback, ensuring that businesses understand precisely what their feedback relates to.


online reviews, a notable product engagement platform, is recognized for its in-depth analytics and straightforward interface. However, it does have its shortcomings. A review from a Marketing Manager at an IT firm underscores the extended installation process, which can be a significant time investment for teams keen to get started. This review also brings to light the high cost of, particularly for startups operating on a tight budget. Moreover, this user points out Pendo's limited compatibility with mobile platforms, specifically Flutter. This limitation can be a significant hurdle for companies looking to leverage for mobile application analytics and engagement. Another review from a Marketing Employee at a Real Estate Company highlights the need for more specific filters in the dashboard. The current lack of granularity in filtering options can make it challenging for users to extract the precise insights they need from their data.


online reviews

Users appreciate Usabilla's continuous feedback collection, trend monitoring through an analytics dashboard, and real-time data collection. Its intuitive interface, effective feedback collection mechanism, and robust reporting features have been commended. However, it has been called out for its lack of ADA and WCAG 2.1 compliance, which excludes a significant user group - disabled users. Additionally, it falls short in terms of functionality compared to its competitors. Some users have pointed out that Usabilla doesn't allow video responses or recordings of the user's screen like some competitors. It's also primarily limited to desktop instead of mobile web or app, and requires some engineering help to target certain JavaScript event triggers.

Comparison Table

Enjoy a comprehensive comparison table between those two tools



From $25,000/year
From $5000/year
In-App Surveys
User Targeting
Pre-Built Feedback Report
Feedback Analysis with AI
Mobile SDK
Unmoderated User Tests
Product Analytics
Session Recording
GDPR Compliant

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

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