Pendo VS Usabilla

Usabilla, a SurveyMonkey company, is a customer feedback solution that aims to streamline how businesses collect, analyze, and leverage user feedback to improve their products or services. The platform focuses on enhancing customer-centric strategies and enabling informed decision-making for product teams and businesses.

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Usabilla's platform is recognized for its user-friendly feedback buttons and custom-made surveys that can be embedded on websites, emails, and apps. This gives businesses the flexibility to capture feedback at different customer touchpoints, providing a comprehensive view of the customer experience.

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One of Usabilla's unique features is its visual feedback option, which allows users to provide feedback directly on live web pages or app screens. This feature enables users to highlight specific elements in their feedback, ensuring that businesses understand precisely what their feedback relates to.

Pendo.io, a notable product engagement platform, is recognized for its in-depth analytics and straightforward interface. However, it does have its shortcomings. A review from a Marketing Manager at an IT firm underscores the extended installation process, which can be a significant time investment for teams keen to get started. This review also brings to light the high cost of Pendo.io, particularly for startups operating on a tight budget. Moreover, this user points out Pendo's limited compatibility with mobile platforms, specifically Flutter. This limitation can be a significant hurdle for companies looking to leverage Pendo.io for mobile application analytics and engagement. Another review from a Marketing Employee at a Real Estate Company highlights the need for more specific filters in the dashboard. The current lack of granularity in filtering options can make it challenging for users to extract the precise insights they need from their data.

Users appreciate Usabilla's continuous feedback collection, trend monitoring through an analytics dashboard, and real-time data collection. Its intuitive interface, effective feedback collection mechanism, and robust reporting features have been commended. However, it has been called out for its lack of ADA and WCAG 2.1 compliance, which excludes a significant user group - disabled users. Additionally, it falls short in terms of functionality compared to its competitors. Some users have pointed out that Usabilla doesn't allow video responses or recordings of the user's screen like some competitors. It's also primarily limited to desktop instead of mobile web or app, and requires some engineering help to target certain JavaScript event triggers.