By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Customer Feedback Tools Comparison - Sprig VS Pendo

Sprig VS Pendo

What is the best tool for your business? Looking to compare Sprig with Pendo? Enjoy a detailed comparison of Sprig VS Pendo.

Sprig, formerly UserLeap, is a real-time customer insights platform, while Pendo is a comprehensive product experience platform. Sprig offers micro-surveys for actionable insights on user experience, while Pendo merges product analytics with user feedback. Pricing starts at $175/month for Sprig and $25,000/year for Pendo.

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Discover how Sprig compare with Pendo

What is



Sprig, formerly known as UserLeap, is a real-time customer insights platform designed to help product teams collect, analyze, and act on user feedback. Launched with the core aim of enhancing product decisions, Sprig empowers businesses to solicit micro-surveys from their users at key moments in their product journey, enabling them to gather actionable insights on user experience and behaviour.

Sprig's intuitive platform takes a fresh approach to traditional user research by integrating with your product and surfacing surveys directly to your users within your application or website. This seamless approach ensures an organic and unobtrusive experience for the user while allowing product teams to gather real-time feedback about new features, user experience, or even potential stumbling blocks.

Sprig provides a comprehensive analytics dashboard, where the feedback collected is analyzed and presented in an easily digestible manner, offering valuable insights that can drive product improvements and optimizations. With a dedication to swift, actionable feedback, Sprig is a powerful tool for product managers who aim to maintain a user-centric focus while continuously improving their product.

What is



Pendo is a comprehensive product experience platform designed to assist businesses in creating products that resonate deeply with their users. By seamlessly merging product analytics with user feedback, Pendo equips product managers with the tools they need to create, deliver, and improve exceptional product experiences.

Pendo's platform is well-known for its in-app feature tagging capability that allows businesses to understand how users interact with individual elements within their product. These insights enable product teams to identify areas of high engagement, discover features that may be causing friction, and make data-driven decisions to enhance overall user experience.

In addition to analytics, Pendo also offers a robust user feedback system. With in-app surveys and feedback polls, Pendo makes it easy to collect actionable insights directly from your users. This enables you to better understand your users' needs, preferences, and pain points, thereby guiding your product development process.


online reviews

Sprig, a platform recognized for its instantaneous user insights and comprehensive customer journey mapping, isn't without its limitations. It's been noted by a user on TrustRadius that Sprig's effectiveness seems to be more potent for websites with a high volume of traffic. This hint suggests that businesses with less web traffic might not be able to maximize the potential of Sprig's capabilities. This could be a significant limitation for businesses that do not have a high volume of web traffic. Additionally, the reviews did not underscore any notable advantages in terms of advanced analytics or integration with other platforms. This could signal a potential deficiency in these vital areas, which are often critical for businesses seeking in-depth insights and seamless integration with their existing workflows. This observation suggests that Sprig may not meet the needs of businesses seeking advanced analytics and integration features.


online reviews, a leading product engagement platform, is recognized for its insightful analytics and intuitive interface. However, it's not without its drawbacks. A review from a Manager in Marketing at an IT firm highlights the protracted installation process, which can be a significant time investment for teams eager to get started. This review also brings to light the high cost of, particularly for startups operating on a tight budget.

Moreover, this user points out Pendo's limited compatibility with mobile platforms, specifically Flutter. This limitation can be a significant hurdle for companies looking to leverage for mobile application analytics and engagement.

Another review from an Employee in Marketing at a Real Estate Company underscores the need for more specific filters in the dashboard. The current lack of granularity in filtering options can make it challenging for users to extract the precise insights they need from their data.

These reviews highlight some critical areas where could improve. The installation process could be streamlined to reduce the time to value for new users. The pricing model could be revisited to make the platform more accessible to startups. The mobile compatibility, particularly with Flutter, could be enhanced to cater to a wider range of applications. Lastly, the dashboard could be improved with more specific filters to enable users to derive more value from their data.

Comparison Table

Enjoy a comprehensive comparison table between those two tools



From $175/month
From $25,000/year
In-App Surveys
User Targeting
Pre-Built Feedback Report
Feedback Analysis with AI
Mobile SDK
Unmoderated User Tests
Product Analytics
Session Recording
GDPR Compliant

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Now Meet Screeb:
The Fast Growing Alternative

Trusted by Hundreds of Product Teams

See why they love us

The All-In-One Solution to Accelerate
your Product Discovery

Analytics for product managers

With Screeb you can learn more about your users. Who are they? What are they doing in your product? Who you should focus on?
Observe their behaviour and get a clear overview of what's happening in your product.

Used by teams at

Recruit for user research in a blink

Identify users and segments of users to recruit. Engage them right in your product and see your calendar being magically filled with relevant interviews.
Connect Screeb to Calendly or other calendar solutions and profit.

Used by teams at

Create User Surveys and Finally Get Responses

Ask questions along your user journey and get responses thanks to our highly engaging formats.
In average, our surveys have a 60% response rate!

Used by teams at

Integrations with your Favourite Product Software

We integrate with key solutions in your stack. Plug Screeb to Segment, Product, Notion and much more to put Product Discovery at the heart of your workflows.

Used by teams at

Made for Every Product Team

B2B SaaS
Screeb helps us to spot product improvements and to align our teams on the right priorities. It became a central tool for our Product Team to build the future of accounting software.

Arthur Waller

CEO @Pennylane

B2C Mobile App
Our industry is highly competitive so we need to craft the best app on the market.Screeb helps us to that at every stage of our projects.

Louay Ali

Principal Product Owner @Rabbit

Checking Screeb is now the first thing I do every morning. It helps us to spot frictions and improvement opportunities that we’ve never discovered before.

Florian Ardérighi

Head of Product @Smallable

Get started with Screeb today