By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Customer Feedback Tools Comparison - Sprig VS Refiner

Sprig VS Refiner

What is the best tool for your business? Looking to compare Sprig with Refiner? Enjoy a detailed comparison of Sprig VS Refiner.

Sprig, formerly UserLeap, is a real-time customer insights platform that collects and analyzes user feedback, while Refiner is a user survey and feedback platform designed for SaaS businesses. Sprig offers micro-surveys for actionable insights on user experience, while Refiner provides flexible, targeted survey capabilities. Pricing starts at $175/month for Sprig and $79/month for Refiner.

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Discover how Sprig compare with Refiner

What is



Sprig, formerly known as UserLeap, is a real-time customer insights platform designed to help product teams collect, analyze, and act on user feedback. Launched with the core aim of enhancing product decisions, Sprig empowers businesses to solicit micro-surveys from their users at key moments in their product journey, enabling them to gather actionable insights on user experience and behaviour.

Sprig's intuitive platform takes a fresh approach to traditional user research by integrating with your product and surfacing surveys directly to your users within your application or website. This seamless approach ensures an organic and unobtrusive experience for the user while allowing product teams to gather real-time feedback about new features, user experience, or even potential stumbling blocks.

Sprig provides a comprehensive analytics dashboard, where the feedback collected is analyzed and presented in an easily digestible manner, offering valuable insights that can drive product improvements and optimizations. With a dedication to swift, actionable feedback, Sprig is a powerful tool for product managers who aim to maintain a user-centric focus while continuously improving their product.

What is



Refiner is a user survey and feedback platform designed to help SaaS businesses understand and engage their users more effectively. Focused on driving product growth, Refiner equips businesses with the insights they need to improve user experience, reduce churn, and amplify customer satisfaction.

The core of Refiner's offering lies in its flexible and targeted survey capabilities. With a variety of survey types, including NPS, CSAT, and CES, along with custom survey options, Refiner allows you to collect feedback that aligns with your specific needs. Whether you're seeking to understand user satisfaction, identify friction points, or uncover opportunities for upselling, Refiner's surveys can be tailored to suit your goals.

Refiner also stands out with its ability to deliver surveys within your product, via email, or on specific webpages. This flexibility ensures that you can gather feedback at the right moment in the user journey, boosting response rates and collecting more accurate, context-rich feedback.


online reviews

Sprig, while recognized for its immediate user insights and comprehensive customer journey mapping, does have its limitations. It's been noted by a user on TrustRadius that Sprig's effectiveness seems to be more potent for websites with a high volume of traffic. This implication suggests that businesses with less web traffic might not be able to maximize the potential of Sprig's capabilities. This could be a significant limitation for businesses that do not have a high volume of web traffic. Additionally, the absence of significant advantages in terms of advanced analytics or integration with other platforms in the reviews could signal a potential weakness in these crucial areas. This observation suggests that Sprig may not meet the needs of businesses seeking advanced analytics and integration features.


online reviews, a customer survey tool specifically designed for SaaS companies, has received praise for its comprehensive functionality and cost-effectiveness. It's been recognized for its ability to monitor customer success metrics, understand user demographics, and identify users who might churn. However, some users have identified areas for improvement. On G2, a user noted that while Refiner excels in basic surveys, it lacks advanced features such as branching logic and question randomization. Another user on Capterra suggested that the user interface could be more user-friendly, and the learning curve for new users is somewhat steep. A user on TrustRadius indicated that the reporting feature could offer more flexibility and customization, and the customer support, although generally responsive, could be more proactive.

Comparison Table

Enjoy a comprehensive comparison table between those two tools



From $175/month
From $79/month
In-App Surveys
User Targeting
Pre-Built Feedback Report
Feedback Analysis with AI
Mobile SDK
Unmoderated User Tests
Product Analytics
Session Recording
GDPR Compliant

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Now Meet Screeb:
The Fast Growing Alternative

Trusted by Hundreds of Product Teams

See why they love us

The All-In-One Solution to Accelerate
your Product Discovery

Analytics for product managers

With Screeb you can learn more about your users. Who are they? What are they doing in your product? Who you should focus on?
Observe their behaviour and get a clear overview of what's happening in your product.

Used by teams at

Recruit for user research in a blink

Identify users and segments of users to recruit. Engage them right in your product and see your calendar being magically filled with relevant interviews.
Connect Screeb to Calendly or other calendar solutions and profit.

Used by teams at

Create User Surveys and Finally Get Responses

Ask questions along your user journey and get responses thanks to our highly engaging formats.
In average, our surveys have a 60% response rate!

Used by teams at

Integrations with your Favourite Product Software

We integrate with key solutions in your stack. Plug Screeb to Segment, Product, Notion and much more to put Product Discovery at the heart of your workflows.

Used by teams at

Made for Every Product Team

B2B SaaS
Screeb helps us to spot product improvements and to align our teams on the right priorities. It became a central tool for our Product Team to build the future of accounting software.

Arthur Waller

CEO @Pennylane

B2C Mobile App
Our industry is highly competitive so we need to craft the best app on the market.Screeb helps us to that at every stage of our projects.

Louay Ali

Principal Product Owner @Rabbit

Checking Screeb is now the first thing I do every morning. It helps us to spot frictions and improvement opportunities that we’ve never discovered before.

Florian Ardérighi

Head of Product @Smallable

Get started with Screeb today