Usabilla, a SurveyMonkey company, is a customer feedback solution that aims to streamline how businesses collect, analyze, and leverage user feedback to improve their products or services. The platform focuses on enhancing customer-centric strategies and enabling informed decision-making for product teams and businesses.
Usabilla's platform is recognized for its user-friendly feedback buttons and custom-made surveys that can be embedded on websites, emails, and apps. This gives businesses the flexibility to capture feedback at different customer touchpoints, providing a comprehensive view of the customer experience.
One of Usabilla's unique features is its visual feedback option, which allows users to provide feedback directly on live web pages or app screens. This feature enables users to highlight specific elements in their feedback, ensuring that businesses understand precisely what their feedback relates to.
Refiner is a user survey and feedback platform designed to help SaaS businesses understand and engage their users more effectively. Focused on driving product growth, Refiner equips businesses with the insights they need to improve user experience, reduce churn, and amplify customer satisfaction.
The core of Refiner's offering lies in its flexible and targeted survey capabilities. With a variety of survey types, including NPS, CSAT, and CES, along with custom survey options, Refiner allows you to collect feedback that aligns with your specific needs. Whether you're seeking to understand user satisfaction, identify friction points, or uncover opportunities for upselling, Refiner's surveys can be tailored to suit your goals.
Refiner also stands out with its ability to deliver surveys within your product, via email, or on specific webpages. This flexibility ensures that you can gather feedback at the right moment in the user journey, boosting response rates and collecting more accurate, context-rich feedback.
Refiner.io, a customer survey solution specifically designed for SaaS companies, has been applauded for its robust functionality and value for money. It's been praised for its ability to track customer success metrics, understand who the users really are, and identify users who are at risk of churning. However, some users have pointed out areas where it could improve. A user on G2 mentioned that Refiner is great for basic surveys but lacks advanced features like branching logic and question randomization. Another user on Capterra mentioned that the user interface could be more intuitive and the learning curve for new users is quite steep. A user on TrustRadius mentioned that the reporting feature could be more flexible and customizable, and the customer support, while generally responsive, could be more proactive.
Enjoy a comprehensive comparison table between those two tools
With Screeb you can learn more about your users. Who are they? What are they doing in your product? Who you should focus on?
Observe their behaviour and get a clear overview of what's happening in your product.
Identify users and segments of users to recruit. Engage them right in your product and see your calendar being magically filled with relevant interviews.
Connect Screeb to Calendly or other calendar solutions and profit.
Ask questions along your user journey and get responses thanks to our highly engaging formats.
In average, our surveys have a 60% response rate!
We integrate with key solutions in your stack. Plug Screeb to Segment, Product, Notion and much more to put Product Discovery at the heart of your workflows.
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