Wootric is an enterprise-level customer experience management (CEM) platform that empowers businesses to gather, analyze, and act upon feedback throughout the customer journey. Renowned for its modern and data-driven approach to customer feedback, Wootric supports product managers who prioritize customer satisfaction and continuous improvement.
Wootric's platform specializes in measuring key customer experience metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). These metrics provide deep insights into your customers' overall experience, their satisfaction with your product or service, and the effort they need to put in to interact with your product.
Wootric also integrates with popular business tools such as Salesforce, Slack, and Intercom, ensuring that feedback data can be easily accessed and acted upon across your organization.
Usabilla, a SurveyMonkey company, is a customer feedback solution that aims to streamline how businesses collect, analyze, and leverage user feedback to improve their products or services. The platform focuses on enhancing customer-centric strategies and enabling informed decision-making for product teams and businesses.
Usabilla's platform is recognized for its user-friendly feedback buttons and custom-made surveys that can be embedded on websites, emails, and apps. This gives businesses the flexibility to capture feedback at different customer touchpoints, providing a comprehensive view of the customer experience.
One of Usabilla's unique features is its visual feedback option, which allows users to provide feedback directly on live web pages or app screens. This feature enables users to highlight specific elements in their feedback, ensuring that businesses understand precisely what their feedback relates to.
While Wootric has been commended for its user-friendly design and effective in-app evaluations, it has also been subject to some criticism. One user on Software Advice noted that the system's responsiveness could be better and the filter function sometimes fails. Another user was dissatisfied with the API's inability to retrieve only the latest results. The mobile version of Wootric also received negative feedback for its lack of responsiveness in this review.
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