By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Customer Feedback Tools Comparison - Wootric VS Usabilla

Wootric VS Usabilla

What is the best tool for your business? Looking to compare Wootric with Usabilla? Enjoy a detailed comparison of Wootric VS Usabilla.

Wootric, an enterprise-level customer experience management platform, and Usabilla, known for its user-friendly feedback buttons and custom-made surveys, are both effective for collecting customer feedback. Wootric specializes in measuring key customer experience metrics such as NPS, CSAT, and CES, while Usabilla offers a unique visual feedback option. Pricing starts at $89/month for Wootric and $5000/year for Usabilla.

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Discover how Wootric compare with Usabilla

What is

Wootric

?

Wootric is an enterprise-level customer experience management (CEM) platform that empowers businesses to gather, analyze, and act upon feedback throughout the customer journey. Renowned for its modern and data-driven approach to customer feedback, Wootric supports product managers who prioritize customer satisfaction and continuous improvement.

Wootric's platform specializes in measuring key customer experience metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). These metrics provide deep insights into your customers' overall experience, their satisfaction with your product or service, and the effort they need to put in to interact with your product.

Wootric also integrates with popular business tools such as Salesforce, Slack, and Intercom, ensuring that feedback data can be easily accessed and acted upon across your organization.

What is

Usabilla

?

Usabilla, a SurveyMonkey company, is a customer feedback solution that aims to streamline how businesses collect, analyze, and leverage user feedback to improve their products or services. The platform focuses on enhancing customer-centric strategies and enabling informed decision-making for product teams and businesses.

Usabilla's platform is recognized for its user-friendly feedback buttons and custom-made surveys that can be embedded on websites, emails, and apps. This gives businesses the flexibility to capture feedback at different customer touchpoints, providing a comprehensive view of the customer experience.

One of Usabilla's unique features is its visual feedback option, which allows users to provide feedback directly on live web pages or app screens. This feature enables users to highlight specific elements in their feedback, ensuring that businesses understand precisely what their feedback relates to.

Wootric

online reviews

While Wootric has been commended for its user-friendly design and effective in-app evaluations, it has also been subject to some criticism. One user on Software Advice noted that the system's responsiveness could be better and the filter function sometimes fails. Another user was dissatisfied with the API's inability to retrieve only the latest results. The mobile version of Wootric also received negative feedback for its lack of responsiveness in this review.

Usabilla

online reviews

Usabilla is recognized for its ability to collect continuous feedback, monitor trends via an analytics dashboard, and gather in-context data. The tool's ease of use, intuitive feedback collection, and comprehensive reporting features have been praised. However, it has been criticized for its lack of ADA and WCAG 2.1 compliance, which excludes a significant user group - disabled users. Another area of concern is the tool's functionality compared to its competitors. Some users have pointed out that Usabilla doesn't allow video responses or recordings of the user's screen like some competitors. It's also primarily limited to desktop instead of mobile web or app, and requires some engineering help to target certain JavaScript event triggers.

Comparison Table

Enjoy a comprehensive comparison table between those two tools

Wootric

Usabilla

Pricing
From $89/month
From $5000/year
In-App Surveys
User Targeting
Pre-Built Feedback Report
Feedback Analysis with AI
Mobile SDK
Unmoderated User Tests
Product Analytics
Session Recording
GDPR Compliant

🆕 Download the 2024 Edition of "The Comprehensive Guide to Choose the Best Customer Feedback Tool"

Now Meet Screeb:
The Fast Growing Alternative


Trusted by Hundreds of Product Teams

See why they love us

The All-In-One Solution to Accelerate
your Product Discovery

Analytics for product managers

With Screeb you can learn more about your users. Who are they? What are they doing in your product? Who you should focus on?
Observe their behaviour and get a clear overview of what's happening in your product.

Used by teams at

Recruit for user research in a blink

Identify users and segments of users to recruit. Engage them right in your product and see your calendar being magically filled with relevant interviews.
Connect Screeb to Calendly or other calendar solutions and profit.

Used by teams at

Create User Surveys and Finally Get Responses

Ask questions along your user journey and get responses thanks to our highly engaging formats.
In average, our surveys have a 60% response rate!

Used by teams at

Integrations with your Favourite Product Software

We integrate with key solutions in your stack. Plug Screeb to Segment, Product, Notion and much more to put Product Discovery at the heart of your workflows.

Used by teams at

Made for Every Product Team

B2B SaaS
Screeb helps us to spot product improvements and to align our teams on the right priorities. It became a central tool for our Product Team to build the future of accounting software.

Arthur Waller

CEO @Pennylane

B2C Mobile App
Our industry is highly competitive so we need to craft the best app on the market.Screeb helps us to that at every stage of our projects.

Louay Ali

Principal Product Owner @Rabbit

Ecommerce
Checking Screeb is now the first thing I do every morning. It helps us to spot frictions and improvement opportunities that we’ve never discovered before.

Florian Ardérighi

Head of Product @Smallable

Get started with Screeb today